HAVE YOU QUESTIONS?
need some help?
How long can I store it for? Can I freeze it?
Our pasta can be kept in the fridge for 3 day after delivery. So, if your pasta is delivered on a Monday it should be consumed by the end of Thursday.
Alternatively, freeze your pasta on the day of delivery for up to two months. Your recipe card will include details on how to defrost your dishes safely. As general guidelines, to prepare frozen fresh pasta, cook directly from frozen and allow slightly longer (usually around 1-2 minutes more) in the boiling water.
Can I cancel my order?
We require at least 48 hours notice in order to cancel or amend an order. Please call or WhatsApp us on +31 6 48 34 44 99 (Only English), and we can assist you further with this.
I placed my order with the wrong address
Please contact us ASAP with ample notice at email@example.com & we’ll change your address ahead of your delivery.
What if I'm not home for delivery?
No problem. Just let us know a safe place for your delivery driver to leave your order, then collect it when you get home. It’s really easy to do this, here's how: One-off order: When placing your order we will ask you for any special delivery instructions at checkout. Simply tap the dropdown bar and either select the option that suits you best, or select other and type your instructions in the box.
What's in the box?
All our pasta includes everything you need to prepare the dish in question, from fresh pasta, to step-by-step instructions. For example, if you buy Tortellini, you will receive a portion of freshly made Tortellini, our advice with instructions for preparing the dish all you need is boiling water and two minutes free! Enjoy your meal!
Where do you deliver?
We deliver throughout the Netherlands and Belgium 5 days a week (Monday-Friday).
Unfortunately, if you live outside The Netherlands (e.g. Germany, UK), we are currently unable to deliver to you. Subscribe to our newsletter to receive our updates.
My order hasn't arrived
We work closely with our delivery partners to ensure every order is delivered to you on time. If your pasta has not been delivered to your designated address by 8pm on the delivery day you selected, please let us know. We will look into this for you with the delivery partner in charge of your order. You can reach us by email at firstname.lastname@example.org or on the phone (Whatsapp available) on +31 6 48 34 44 99 (Only English).
My order arrived, but…
My box is damaged/open: If this has happened, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible. Reach us by email at email@example.com or on the phone (Whatsapp Available) on +31 6 48 34 44 99 (Only English).
I'm missing an item: If your box is missing anything, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible. Reach us by email at firstname.lastname@example.org or on the phone (Whatsapp Available) on +31 6 48 34 44 99 (Only English).
How do I track my order?
The day before delivery we will send you an email with a link to track your order. On delivery day, you will also receive email updates about your order.
What time will my order arrive?
We aim to have all of our deliveries complete by 20:30 each day. You will receive an ETA on the day of delivery either by email or text message. If a delay is expected, we will get in touch to let you know. If you aren't home, your parcel will be waiting in a safe place for when you get back.
Will the box fit through my letter box?
If you have a full-sized mailbox and you live in the Central of Amsterdam, our mailbox will fit in the mailbox (2.8cm).
We always recommend picking up by hand or in a safe place. If it doesn't, don't worry - when you place your order, we will ask you for a safe place to leave your box in case we can't post it through your letterbox. If you live outside the Central of Amsterdam, you will receive your pasta in a larger, more isolated package. This is designed to keep your pasta fresh all the time and can be left in a safe space if you are not at home at the time of delivery.
Do you deliver the next day?
Yes, order before 2pm and we'll be able to freshly produce your pasta in time for delivery the following day.
My delivery wasn't left in my safe place?
We’re really sorry if this has occurred. We’re always training our drivers and couriers to ensure your safe space instructions are followed.
In the rare event your delivery is not in its safe place, kindly double check other possible spots and ensure it has not been left with a neighbour. If you still can’t find your delivery, please let our customer care team know and they will be able to help you.
You can reach us by email at email@example.com or on the phone (Whatsapp Available) on +31 6 48 34 44 99 (Only English).
Can I recycle my packaging?
We do everything we can engage sustainably & responsibly with the world around us. Our boxes are made from 100% recyclable cardboard, and any plastic within your box can also go in the recycling bin. At present, the only packaging that cannot be recycled is our ice packs (we're working on this!). However, you can freeze these and you can use them at your next picnic. Alternatively, contact our customer care team & we'll happily provide you a return label, free of charge, for you to send these back to us for reuse.
Where can I find a list of allergenes?
PASTA GAEL handles all 14 allergens prescribed in government guidelines. Whilst we have strict food safety measures & procedures in place, and take great care when preparing orders for our customers, we are, as a small business, unable to guarantee that there will be no traces of an allergen in your order. If you have any concerns about an allergy, please contact us at firstname.lastname@example.org ahead of placing your order for further information.
How do I prepare it?
As long as you’ve got a pan & boiling water, you’re all set! It only takes 1-3 minutes to cook the fresh pasta. Your sauce only needs a couple of minutes to be heated through in a large pan until steaming. Combine the drained pasta with the heated sauce, then top with the garnish. There will always be a recipe card included in your box to provide more detailed instructions for each dish.
What should I do if something is damage/missing?
If a part of your meal is damaged/missing, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible. You can reach us by email at email@example.com or on the phone (Whatsapp Available) on +31 6 48 34 44 99 (Only English).
Where can I find the nutritional information?
You'll find nutritional information for all our pasta on our website > click on your favourite pasta on our menu and scroll down.
What is the white powder on my pasta?
As our pasta is a freshly made, artisan product, it can sometimes stick together. To limit this from happening, we coat the pasta with rice flour. If you have an excess of this on your pasta, simply shake it off before adding to your boiling water.
How do I give feedback on the Pasta-Service and Quality?
As a small business, we love to hear any feedback you might have about our recipes, or ideas & requests for future menus. You can send your feedback directly to our head chef at firstname.lastname@example.org
How is Corona-Virus affecting PASTA GAEL?
Is the PASTA GAEL service affected by coronavirus? You will still be able to order from us just like before.
What is PASTA GAEL doing to protect against coronavirus?
The safety of our employees and our customers’ health is always our number one priority. We have created a number of extra health and safety measures to ensure that we adhere to all government-issued guidelines at all times.
Can Corona-Virus be spread through food?
According to the RIVM (Click for more informations), there is no evidence of transmission through food
Can I have a contactless delivery?
Yes. Simply leave a note in your delivery instructions when placing an order to inform the driver where you would like your pasta to be left.
Where can I find the delivery prices?
You can find all our delivery prices in the footer of the website in the "Shipping Policy" section or by clicking directly on the link you will be redirected to the price details.
Are the prices inclusive of VAT?
Yes, all our products include VAT.
When you proceed to the checkout page, you will find the shopping cart with the details and it will be calculated that the prices already include VAT.